Sales

Sales

	We pride ourselves on our commitment to excellent customer service. Here are a selection from the hundreds of genuine "thank you" letters we receive on a monthly basis from both buyers and sellers...

	Victoria & Charlotte When it comes to caring. . . . no one does it better than you. Just a massive thank you for everything you have done for us. Recomment you to everybody that is selling or buying a house. Love from the Bothams Victoria Sorry it's taken a while but thought I would drop you a line to say thank you for everything you did for us on our sale. You did all you said you would and helped us sell in a month! You kept us informed every step of the way . . . A refreshing approach! Thanks again. Chris Talbot Dear Kate Thank you for all your help in the sale of 4 Swallow Close From Amanda Cassie & Family To All at Hartleys Thank you so much for an excellent service, in particular thanks to Kate for her help and patience during the whole process of the house sale. Many Thanks Rosemary Johnson Dear Sue, Kate and all at Hartleys It has been an adventure - but now we live in our dream home! Thanks so much for everything. You have been fantastic!! Best Wishes Nicola, Paul & Rachel Burrows Dear Victoria As you can imagine we have been very busy unloading boxes etc. I have only just got an Internet connection in the hotel ( I'm in Norwich). We were very pleased with the service you gave, especially finding the purchasers. Still can't believe we got the house we wanted, I was sure something was going to happen to scupper it. In the end the stress has been worth it, not sure how you guys deal with it every day though! Thanks for getting the removal guys at short notice, it would have been nightmare otherwise. Their boss did say he wouldn't have done the job if he'd come to assess it first. Result! I've not forgotten the flowers so keep your eyes peeled and there may be an extra something with them aswell. All in all you and Charlotte have changed my opinion of estate agents. Hope to see you around, your are more than welcome to pop in for a look around Outwoods anytime. Jon Partridge Hi Gary, Although it has taken nearly 8 months to get to completion due to various reasons, mainly the failure of a four buyer chain at the last minute, we have eventually exchanged contracts with completion due on 18th of this month and I would like to provide you with some feedback on how all stages of this transaction have proceeded . The initial survey by Richard was very professional and left us with the confidence that we had chosen the correct agent especially as we have a great deal of choice in this area. All our dealings with the office staff have been conducted in a positive and polite manner mainly from Victoria and Katie and for that I would like to thank them through you in this email especially as I feel I have been a little difficult to deal with at times due to my frustrations with the slow progress of our sale and purchase. With regards to Sue I would like to say what a excellent employee you have in her. She has been the difference in us getting the home we wanted and to be frank, not pulling out of the whole process of which we considered on a number of occasions. She has been an absolute diamond on all fronts dealing with our buyers and their chains ensuring the documents, transactions and conversations were taking place in a timely manner especially considering the restrictions around the property we bought with it being a repossession. I cannot thank her enough for her dedication in making this sale happen and the customer service she has shown when dealing with me and my moods due to my frustrations! She is a credit to you and I will not hesitate to refer family and friends in the future. Please pass on my thanks and gratitude to her we are very grateful as I feel you should be to have her on your staff . Thank you John Whelan Sold - Rempstone Road Belton, Bought - Paradise Close Shepshed. Dear Sue Thank you so much for all of your help during our house sale. It would not have happened if it wasn't for you, you are a star! Yvette, Andrew, Cameron & Abigail Dear Martyn Thank you for the excellent service I received from your office in the sale of my property. I would have no hesitation in recommending Hartleys to my friends and family. I was particularly impressed with Beth, she kept me informed in every aspect of the sale. You both did a brilliant job! Mrs Sloan Sue We just wanted to say thank you for all your help over the last few months. You have always been very supportive and given us good advice when needed. We are so pleased with the outcome of selling our home to a very nice couple and buying a lovely home in East Leake which we absolutely love!! Once again thank you so much! Our very best wishes Sally & Mick Salton Beth & Martyn Thank you for your friendliness in dealing with the sale of our property We were impressed with the level of contact received from Beth regards to updates throughout the whole process and dealing with our concerns. Many thanks Mr & Mrs Nash Dear Martyn & Beth On behalf of both of us, I am writing to say 'thank you' for all your help, support and honesty whilst selling our property in Packington. When we embarked upon the journey of selling the property, we looked around asked several estate agents to give us their opinions and explain how they would market the property. From all the agencies approached, yours came across as being the most honest and helpful. Your fresh - and very approach immediately made you stand out from the other more recongnisable names. I admit the VAT free incentive was an enticement but we are still very pleased we instructed you to sell our property. The housing market is in a very difficult position and alongside the difficulties in getting financing, selling a home is not easy. We managed it in four months! You supported us throughout the process, advised us, kept the interest in our property 'fresh' and above all were friendly, approachable and made us feel as though we were your most improtant clients! Well done both of you. We would certainly have no hesitation in recommending you to anyone who asks. Claire and Mike Smith Earlier this year I decided to sell my property and move into the village of Rothley. My son had previously moved house 2 years ago and had used Hartleys as they were the selling agents for the property he was looking to purchase. On his recommendation I chose to instruct Hartleys to handle the sale of my existing property. Best decision I could have made! Automatically I was introduced to my dedicated sales advisor (her name was Helen) and from then on in I had weekly telephone calls from Helen giving me updates not just on my property but on the sales market in general, she was in contact with my solicitor and also the agents dealing with the property I was purchasing. Everything was made so easy for me making a smooth transaction enabling me to move into my new property with ease. I can honestly recommend Hartleys to anyone considering selling their property and they also can have their own Helen!! Well done Hartleys and I wish you every success for a prosperous 2011. Mary Wright Sue, Thank you so much for your help in the smooth running of the sale of 76 Melton Road. It's been stress free and you have been a great help with your emails. Best Wishes Mrs McKie for Mrs Wilkinson Firstly Beth, thank you for being an absolute STAR, always enthusiastic, supportive and professional thank you! and Martyn for showing his enthusiasm for selling what we thought was unsellable. Thank you! Kind Regards Barbara and Barry Scully The information and the advice given throughout was of the highest and most useful standard. Communication was excellent and always friendly. I would not hesitate to use Hartleys in future and will certainly recommend your services to anyone needing to sell a house Martyn Charnock A very big thank you for dealing with our problems and "getting us on the road again!" Sue Moores has been amazing - professional, competent, knowledgeable and thoroughly reliable - she is a gem! Continue success with your business - and thank you again. Terence & Mollie Parker Just to say thanks for all your help and service to us, especially Paula and Helen. We are very happy at B.B. but still in a mess! David and Margaret James To all at Hartleys. Thank you for all your help with the sale of our house. Excellent service! Love, the Kingstons and Harris To Paula & Helen & Lisa and everyone else there. Thank you so much for helping us to buy York Close. I know it's been hard at times but you've been amazing and very patient!! Best regards The Endicotts To Helen and all at Hartleys, Just a quick note to say a big thank you for all the help you gave us with selling our property on North Street and purchasing Danvers Road. We are now very settled in our new house but can't quite believe it's ours! We know we wouldn't be here without your help so thank you very much. Claire and Simon Watson. A big thank you to Jo and everyone involved in the sale of Charnwood Road. Your support and hard work over this sometimes stressful time has been much appreciated. Kind Regards - Margaret, Janet and Ruth - Charnwood Road Shepshed Charlotte and Team, Thanks for all your patience and hard work with helping us to our new home. Sharon and Guy - Purchasers at Rempstone Road Belton To Jo and the team, Thank you for all of your help and during the sale of Westoby Close. Much appreciated Katrina and Paul Ward - Westoby Close Shepshed To Charlotte and Jo, Thank you so much for all your hard work and support. Best wishes Alison - Porlock Close To all of you at Hartleys, Just to say a very big thank for all your help and assistance with the sale of Balmoral Avenue. Very best wishes to you all - Christine Barton and family A big thank you for making our house sale so easy and stress free!* Thanks Rebecca and Chris - Walnut Road Sue and colleagues, Just to say thank you all for your help and hard work in marketing our house. Should we decide to move again we'll definitely come back to Hartleys! Best wishes Mr and Mrs Sandford Dear Hartleys team, A belated but sincere thank you to all at Hartleys. We especially appreciate the photography related to the property and the follow up information. We believe we achieved a realistic price in the current climate. Regards Mr and Mrs Fogg - Brush Drive Loughborough Dear Mr Hartley, I have recently purchased a property via your agency. I have been dealing with a number of your staff including Sue and Lauren and they have been very helpful. Most of my dealings have been with Vicki who has been excellent. She has been both professional and efficient, ensuring a speedy process. I really can't thank her enough. You are very fortunate to have such high quality people working for you. I can tell you from personal experience, that not all Loughborough estate agents are so lucky! Thanks again to all at Hartleys. I look forward to doing business with you in the future. Yours sincerely Mr P.W. Moore Dear Sue, Just wanted to say a special thank you to you for all your help when negotiating our sale - you made the move stress-free and we appreciate your professional manner and expertise! Mr N and Mrs J Holland - The Arches East Leake Dear Mr Morris, Although it has been a few weeks since its completion, I would like to finish the process by thanking you for the smooth handling of the sale of my mothers property at Woodmans Way. It certainly went much better than we could have reasonably expected and your work is much appreciated be my mother and myself. Your sincerely Mr M. Maxwell - Woodmans Way Shepshed To Sue and all the fantatsic team at Hartleys. Thanks very much for all your help and patience on the sale of my house. Love and best wishes... Mrs M. Cavill All the team involved were completely straightforward, providing transparent information and making the process as stress free as possible. Mr and Mrs Spencer - Tiverton Road Loughborough We were very impressed with Hartleys attention to detail and open communications. Mr and Mrs Hague Joanne was competent, very professional and absolutely lovely. Mrs Symons The speedy response and friendly manner of the staff were very impressive, and we were so impressed with the way you handled everything I never felt I had to worry. Mr and Mrs Black - Main Street Sutton Bonington

Victoria & Charlotte

When it comes to caring. . . . no one does it better than you. Just a massive thank you for everything you have done for us. Recomment you to everybody that is selling or buying a house.

Love from the Bothams

Victoria

Sorry it's taken a while but thought I would drop you a line to say thank you for everything you did for us on our sale. You did all you said you would and helped us sell in a month! You kept us informed every step of the way . . . A refreshing approach!

Thanks again.
Chris Talbot

Dear Kate

Thank you for all your help in the sale of 4 Swallow Close

From
Amanda Cassie & Family

To All at Hartleys

Thank you so much for an excellent service, in particular thanks to Kate for her help and patience during the whole process of the house sale.

Many Thanks
Rosemary Johnson

Dear Sue, Kate and all at Hartleys

It has been an adventure - but now we live in our dream home! Thanks so much for everything. You have been fantastic!!

Best Wishes
Nicola, Paul & Rachel Burrows

Dear Victoria

As you can imagine we have been very busy unloading boxes etc. I have only just got an Internet connection in the hotel ( I'm in Norwich). We were very pleased with the service you gave, especially finding the purchasers. Still can't believe we got the house we wanted, I was sure something was going to happen to scupper it. In the end the stress has been worth it, not sure how you guys deal with it every day though! Thanks for getting the removal guys at short notice, it would have been nightmare otherwise. Their boss did say he wouldn't have done the job if he'd come to assess it first. Result! I've not forgotten the flowers so keep your eyes peeled and there may be an extra something with them aswell. All in all you and Charlotte have changed my opinion of estate agents. Hope to see you around, your are more than welcome to pop in for a look around Outwoods anytime.
Jon Partridge

Hi Gary,

Although it has taken nearly 8 months to get to completion due to various reasons, mainly the failure of a four buyer chain at the last minute, we have eventually exchanged contracts with completion due on 18th of this month and I would like to provide you with some feedback on how all stages of this transaction have proceeded . The initial survey by Richard was very professional and left us with the confidence that we had chosen the correct agent especially as we have a great deal of choice in this area. All our dealings with the office staff have been conducted in a positive and polite manner mainly from Victoria and Katie and for that I would like to thank them through you in this email especially as I feel I have been a little difficult to deal with at times due to my frustrations with the slow progress of our sale and purchase.

With regards to Sue I would like to say what a excellent employee you have in her. She has been the difference in us getting the home we wanted and to be frank, not pulling out of the whole process of which we considered on a number of occasions. She has been an absolute diamond on all fronts dealing with our buyers and their chains ensuring the documents, transactions and conversations were taking place in a timely manner especially considering the restrictions around the property we bought with it being a repossession. I cannot thank her enough for her dedication in making this sale happen and the customer service she has shown when dealing with me and my moods due to my frustrations! She is a credit to you and I will not hesitate to refer family and friends in the future. Please pass on my thanks and gratitude to her we are very grateful as I feel you should be to have her on your staff .
Thank you John Whelan
Sold - Rempstone Road Belton, Bought - Paradise Close Shepshed.

Dear Sue

Thank you so much for all of your help during our house sale. It would not have happened if it wasn't for you, you are a star!
Yvette, Andrew, Cameron & Abigail

Dear Martyn

Thank you for the excellent service I received from your office in the sale of my property. I would have no hesitation in recommending Hartleys to my friends and family. I was particularly impressed with Beth, she kept me informed in every aspect of the sale. You both did a brilliant job!
Mrs Sloan

Sue

We just wanted to say thank you for all your help over the last few months. You have always been very supportive and given us good advice when needed. We are so pleased with the outcome of selling our home to a very nice couple and buying a lovely home in East Leake which we absolutely love!! Once again thank you so much!
Our very best wishes
Sally & Mick Salton

Beth & Martyn
Thank you for your friendliness in dealing with the sale of our property We were impressed with the level of contact received from Beth regards to updates throughout the whole process and dealing with our concerns.
Many thanks
Mr & Mrs Nash

Dear Martyn & Beth
On behalf of both of us, I am writing to say 'thank you' for all your help, support and honesty whilst selling our property in Packington. When we embarked upon the journey of selling the property, we looked around asked several estate agents to give us their opinions and explain how they would market the property. From all the agencies approached, yours came across as being the most honest and helpful. Your fresh - and very approach immediately made you stand out from the other more recongnisable names. I admit the VAT free incentive was an enticement but we are still very pleased we instructed you to sell our property. The housing market is in a very difficult position and alongside the difficulties in getting financing, selling a home is not easy. We managed it in four months! You supported us throughout the process, advised us, kept the interest in our property 'fresh' and above all were friendly, approachable and made us feel as though we were your most improtant clients! Well done both of you. We would certainly have no hesitation in recommending you to anyone who asks.
Claire and Mike Smith

Earlier this year I decided to sell my property and move into the village of Rothley. My son had previously moved house 2 years ago and had used Hartleys as they were the selling agents for the property he was looking to purchase.
On his recommendation I chose to instruct Hartleys to handle the sale of my existing property. Best decision I could have made! Automatically I was introduced to my dedicated sales advisor (her name was Helen) and from then on in I had weekly telephone calls from Helen giving me updates not just on my property but on the sales market in general, she was in contact with my solicitor and also the agents dealing with the property I was purchasing. Everything was made so easy for me making a smooth transaction enabling me to move into my new property with ease.
I can honestly recommend Hartleys to anyone considering selling their property and they also can have their own Helen!!
Well done Hartleys and I wish you every success for a prosperous 2011.
Mary Wright

Sue,
Thank you so much for your help in the smooth running of the sale of 76 Melton Road. It's been stress free and you have been a great help with your emails.
Best Wishes
Mrs McKie for Mrs Wilkinson

Firstly Beth, thank you for being an absolute STAR, always enthusiastic, supportive and professional thank you! and Martyn for showing his enthusiasm for selling what we thought was unsellable. Thank you!
Kind Regards
Barbara and Barry Scully

The information and the advice given throughout was of the highest and most useful standard. Communication was excellent and always friendly.

I would not hesitate to use Hartleys in future and will certainly recommend your services to anyone needing to sell a house

Martyn Charnock

A very big thank you for dealing with our problems and "getting us on the road again!" Sue Moores has been amazing - professional, competent, knowledgeable and thoroughly reliable - she is a gem! Continue success with your business - and thank you again.
Terence & Mollie Parker

Just to say thanks for all your help and service to us, especially Paula and Helen. We are very happy at B.B. but still in a mess!
David and Margaret James

To all at Hartleys. Thank you for all your help with the sale of our house. Excellent service!
Love, the Kingstons and Harris

To Paula & Helen & Lisa and everyone else there. Thank you so much for helping us to buy York Close. I know it's been hard at times but you've been amazing and very patient!!
Best regards The Endicotts

To Helen and all at Hartleys,
Just a quick note to say a big thank you for all the help you gave us with selling our property on North Street and purchasing **Danvers Road. We are now very settled in our new house but can't quite believe it's ours! We know we wouldn't be here without your help so thank you very much.
Claire and Simon Watson.

A big thank you to Jo and everyone involved in the sale of ***Charnwood Road. Your support and hard work over this sometimes stressful time has been much appreciated.
Kind Regards - Margaret, Janet and Ruth - Charnwood Road Shepshed

Charlotte and Team,
Thanks for all your patience and hard work with helping us to our new home.
Sharon and Guy - Purchasers at Rempstone Road Belton

To Jo and the team,
Thank you for all of your help and during the sale of **Westoby Close. Much appreciated
Katrina and Paul Ward - Westoby Close Shepshed

To Charlotte and Jo,
Thank you so much for all your hard work and support.
Best wishes Alison - Porlock Close

To all of you at Hartleys,
Just to say a very big thank for all your help and assistance with the sale of Balmoral Avenue.
Very best wishes to you all - Christine Barton and family

A big thank you for making our house sale so easy and stress free!

Thanks Rebecca and Chris - Walnut Road

Sue and colleagues,
Just to say thank you all for your help and hard work in marketing our house. Should we decide to move again we'll definitely come back to Hartleys!
Best wishes Mr and Mrs Sandford

Dear Hartleys team,
A belated but sincere thank you to all at Hartleys. We especially appreciate the photography related to the property and the follow up information. We believe we achieved a realistic price in the current climate.
Regards Mr and Mrs Fogg - Brush Drive Loughborough

Dear Mr Hartley,
I have recently purchased a property via your agency. I have been dealing with a number of your staff including Sue and Lauren and they have been very helpful. Most of my dealings have been with Vicki who has been excellent. She has been both professional and efficient, ensuring a speedy process. I really can't thank her enough.

You are very fortunate to have such high quality people working for you. I can tell you from personal experience, that not all Loughborough estate agents are so lucky! Thanks again to all at Hartleys. I look forward to doing business with you in the future.
Yours sincerely
Mr P.W. Moore

Dear Sue,
Just wanted to say a special thank you to you for all your help when negotiating our sale - you made the move stress-free and we appreciate your professional manner and expertise!
Mr N and Mrs J Holland - The Arches East Leake

Dear Mr Morris,
Although it has been a few weeks since its completion, I would like to finish the process by thanking you for the smooth handling of the sale of my mothers property at Woodmans Way. It certainly went much better than we could have reasonably expected and your work is much appreciated be my mother and myself.
Your sincerely
Mr M. Maxwell - Woodmans Way Shepshed

To Sue and all the fantatsic team at Hartleys.
Thanks very much for all your help and patience on the sale of my house. Love and best wishes...
Mrs M. Cavill

All the team involved were completely straightforward, providing transparent information and making the process as stress free as possible.
Mr and Mrs Spencer - Tiverton Road Loughborough

We were very impressed with Hartleys attention to detail and open communications.
Mr and Mrs Hague

Joanne was competent, very professional and absolutely lovely.
Mrs Symons

The speedy response and friendly manner of the staff were very impressive, and we were so impressed with the way you handled everything I never felt I had to worry.
Mr and Mrs Black - Main Street Sutton Bonington